POLICIES & INFORMATION
Ice storm 2007-Brownsburg, Virginia Strawberry Moon 2021-Brownsburg, Virginia

ADOBE PDF Files:

Virginia Sales Tax:

  • Virginia Sales Tax [5%] is applicable for all orders shipped in Virginia
  • Government purchases placed on tax exempt credit cards are exempt from sales tax.
  • Purchases for resale need a "sales tax exempt certificate" on file before order is entered.

Shipping & Handling:

  • Delivery schedules are different for each product.
  • We will advise about delivery schedules for each product ordered.
  • Shipping & Handling is FOB Origin, unless otherwise noted on our pricing & information sheets for each item.

Payment Information:

  • With the changes in current credit proceedures, we do not automatically offer terms to our customers.
  • For your convenience, we do accept Visa and MasterCard credit cards, checks or money orders.
  • Credit card information is not secure to send by email or fax. Please fax or email your completed order form, then call us with your card information

Warranty:

  • We guarantee our products to be free of any reasonable defects; however it is understood that variations of size, color, and/or patterns are characteristic of art quality handmade and hand finished awards and are not considered defects.
  • Surface variation, grain, texture, veining and surface cracking are consistent with natural materials and they cannot be avoided.
  • Should a defect problem be detected, we will repair or replace the product at no cost.

Return Policy:

  • No items maybe be returned without written authorization.
  • Returns must be received within 30 days of shipment. All items must be in original packaging.
  • Discontinued inventory may not be returned.
  • Blank items maybe returned subject to the Restocking Fee Policy with written authorization.
  • Orders for custom items, catalogue items with modifications requested in size, color or design, or custom inserts may not be returned for credit or refund.
Restocking Fee Policy:
  • There is a 25% restocking fee for any items returned.
Woman-Owned Small Business
SAM Registered Supplier| CAGE Code: 5L836 | D&B #36-2451122
EVA: #VC00018300 | SWaM #71390
  • Any reference to items produced for our customers are not an endorsement. These are only an illustration of our products and services.