POLICIES & INFORMATION

Woman-Owned Small Business [ WOSB ]
SAM, ORCA & CCR Registered Supplier
Disclaimer for use of samples:
  • Any reference to items produced for our customers are not an endorsement. These are only an illustration of our products and services.
Ice storm 2007-Brownsburg, Virginia
ADOBE PDF Files:
Virginia Sales Tax:
  • Virginia Sales Tax [5%] is applicable for all orders shipped in Virginia
  • Government purchases placed on tax exempt credit cards are exempt from sales tax.
  • Purchases for resale need a "sales tax exempt certificate" on file before order is entered.
Shipping & Handling:
  • Delivery schedules are different for each product.
  • We will advise about delivery schedules for each product ordered.
  • Shipping & Handling is FOB Origin, unless otherwise noted on our pricing & information sheets for each item.
Payment Information:
  • With the changes in current credit proceedures, we do not automatically offer terms to our customers.
  • For your convenience, we do accept Visa and MasterCard credit cards, checks or money orders.
  • Credit card information is not secure to send by email or fax. Please fax or email your completed order form, then call us with your card information
Warranty:
  • We guarantee our products to be free of any reasonable defects; however it is understood that variations of size, color, and/or patterns are characteristic of art quality handmade and hand finished awards and are not considered defects.
  • Surface variation, grain, texture, veining and surface cracking are consistent with natural materials and they cannot be avoided.
  • Should a defect problem be detected, we will repair or replace the product at no cost.
Return Policy:
  • No items maybe be returned without written authorization.
  • Returns must be received within 30 days of shipment. All items must be in original packaging.
  • Discontinued inventory may not be returned.
  • Blank items maybe returned subject to the Restocking Fee Policy with written authorization.
  • Orders for custom items, catalogue items with modifications requested in size, color or design, or custom inserts may not be returned for credit or refund.
Restocking Fee Policy:
  • There is a 25% restocking fee for any items returned.
Prices are subject to change without notice.