POLICIES & INFORMATION
Woman-Owned Small Business [ WOSB ]
SAM, ORCA & CCR Registered Supplier
Disclaimer for use of samples:
- Any reference to items produced for our customers are not an endorsement. These are only an illustration of our products and services.
ADOBE PDF Files:
Virginia Sales Tax:
- Virginia Sales Tax [5%] is applicable for all orders shipped in Virginia
- Government purchases placed on tax exempt credit cards are exempt from sales tax.
- Purchases for resale need a "sales tax exempt certificate" on file before order is entered.
Shipping & Handling:
- Delivery schedules are different for each product.
- We will advise about delivery schedules for each product ordered.
- Shipping & Handling is FOB Origin, unless otherwise noted on our pricing & information sheets for each item.
- With the changes in current credit proceedures, we do not automatically offer terms to our customers.
- For your convenience, we do accept Visa and MasterCard credit cards, checks or money orders.
- Credit card information is not secure to send by email or fax. Please fax or email your completed order form, then call us with your card information
- We guarantee our products to be free of any reasonable defects; however it is understood that variations of size, color, and/or patterns are characteristic of art quality handmade and hand finished awards and are not considered defects.
- Surface variation, grain, texture, veining and surface cracking are consistent with natural materials and they cannot be avoided.
- Should a defect problem be detected, we will repair or replace the product at no cost.
- No items maybe be returned without written authorization.
- Returns must be received within 30 days of shipment. All items must be in original packaging.
- Discontinued inventory may not be returned.
- Blank items maybe returned subject to the Restocking Fee Policy with written authorization.
- Orders for custom items, catalogue items with modifications requested in size, color or design, or custom inserts may not be returned for credit or refund.
Restocking Fee Policy:
- There is a 25% restocking fee for any items returned.
Prices are subject to change without notice.